Refund Policy
We want Engify to be a good fit for you. That is why you can try the service for free before paying, and if a paid plan does not work out, you can ask for your money back.
When a refund is possible
- • Before paying, you can try the service for free, so you know exactly what you are buying
- • If a paid plan is not right for you, you can request a full refund within 14 days of payment
- • If you buy the same plan again after a refund, that repeat purchase is not refundable
How to request a refund
- • Email hello@chatenglish.online and include the email address or name from your Paddle receipt
- • Or simply reply to the receipt email you received from Paddle
- • We will confirm the request, and Paddle will refund the money to the payment method you used
Timing
Paddle usually completes a refund within 5 to 10 business days, depending on your bank. Once the refund is issued, access to the paid plan is closed.
Questions
If you have any questions about payments or refunds, email hello@chatenglish.online. You can also contact Paddle support at paddle.net.